All standard questions | continue
All standard questions | continue
Parking at RAI Amsterdam
If something went wrong and you think you paid too much for parking at RAI Amsterdam, please send an email to parking@rai.nl and include:
- The reason
- Your licence plate number
- Your booking number
- Proof of payment
RAI Amsterdam has plenty of parking facilities at and near the exhibition centre. We also offer around 30 electric charging stations.
For large public events, the capacity is not always sufficient and more distant sites are also used. Free and frequent shuttle buses are then used for transport to and from the RAI. Reference is made to these areas via signs on the public road and/or the police.
For more information, have a look at our parking website.
Parking garage P1/P2/P3 is open from 06:00 - 24:00. If necessary, these times can be adjusted for each event.
It is 24/7 possible to exit the garages.
Parking garage P4 is accessible 24/7.
The rate is € 5.50 per hour with a maximum of € 35.00 per day. You can also buy a day ticket online upfront for € 29.00.
Motor cycles park for free in the parking zones for motor cycles outside of the parking garage.
The rate is € 5.50 per hour with a maximum of € 35.00 per day.
Motor cycles park for free in the parking zones for motor cycles outside of the parking garage.
The rate is € 5.50 per hour with a maximum of € 35.00 per day. You can also buy a day ticket online upfront for € 29.00.
Or take advantage of our affordable evening rate. For only € 12.50, you can park at RAI Amsterdam from 17:00 to 01:00 hrs.
Please note, this does not apply to all events including the Huishoudbeurs and the Negenmaandenbeurs.
During $(beurseditie), a special reduced daily rate of € 35.00 will be applied, if the parking ticket is purchased in advance ONLINE.
If paid at the machine on the day of the visit, the cost is € 35.00 for a day ticket.
Per hour, the rate is € 5.50.
Choose your day, save on your parking costs and order a day ticket parking in the Parking Webshop now.
Yes you can via the RAI parking website.
The maximum height allowed in the RAI parking garages 1/2/3 and 7 is 1.90 metres.
The maximum height allowed in the RAI parking garage 4 is 2.70 metres.
Online payment is possible via iDEAL, VISA, MasterCard or American Expess. Onsite you pay via debet or credicard (VISA, MasterCard or American Expess) and cash.
Yes. People with an official European parking card for the disabled (GPK) can use these special parking spaces, which are located close to the exit of the building. People with disabilities pay the normal RAI parking rate.
It's not possible to book a parking space for people with disabilities.
The RAI has several of these spaces. Should they be occupied, a parking attendant will help you find the best possible spot.
No, it is not possible to book a disabled parking space. The RAI has a number of disabled parking spaces. If these are already occupied, a parking attendant will help find a suitable parking space.
If the RAI car parks are full, you can use a parking area outside RAI Amsterdam only minutes away, which is served by shuttle buses.
If you booked and paid for a parking space, you can be certain of having a spot. When entering the garage or parking grounds, you will be assigned a parking space. If you booked in advance, the ticket will indicate where you can park. The ticket also explains which route you can follow.
The license plate of your car will be read automatically by a camera as you enter the garage. You will not receive an exit pass. You can pay the parking fee related to that license plate at the payment terminal before leaving the garage. When exiting the garage, your license plate will be read by the camera and the barrier will open automatically. Receipts are available from the payment terminal.
No, you cannot drive to the entrance by car. However, you can let someone get out at Lodge P7 and then leave the site again. Lodge P7 is in the middle of the complex. Follow P - RAI 7 to get to Lodge P7.
Parking at the parking garage of RAI Amsterdam is at your own risk (see the Visitor conditions).
Your licence plate is registered by our Parking Management System as soon as your vehicle enters one of the access roads to the parking garages or areas of RAI Amsterdam. When booking via parkeren.rai.nl, your licence plate is registered in our system as well to ensure it is recognised when you enter or exit the parking garage.
Your licence plate is registered in order to calculate how long you have parked, as no parking ticket is issued when entering the garage. You can also book a parking space via parkeren.rai.nl.
It is also possible via the registration to find your car in the parking when you did not remember where you parked it.
RAI Amsterdam collects personal data provided by the customer on the personal data page, details about click and surf behaviour, and transactions via the website of RAI Amsterdam. RAI Amsterdam has exclusive access to the abovementioned data. The RAI complies with the requirements of the Dutch Personal Data Protection Act and other privacy legislation. Customer data are stored in a customer database, and used for processing orders or bookings and customer service.
RAI Amsterdam also uses the data to analyse the click and surf behaviour of its customers and establish customer profiles which are then used to complete the range of products and services on the website, and provide customers with bespoke offers from its product and service range. RAI Amsterdam may perform marketing campaigns with the address details of its customers at the request of third parties.
Customer address details can be used up to twelve (12) times a year for a mailing in which RAI Amsterdam has exclusive access to the personal data. If customers object to the collection and analysis of their data and bespoke offers from RAI Amsterdam, they can let RAI Amsterdam know via a link in the newsletter. In case customers want to have their data removed from the customer database, they can do so by contacting the RAI via parking@rai.nl.
RAI Amsterdam will not supply the personal data of customers to other persons or organisations outside of RAI Amsterdam without consent from the customer, unless it is legally obliged to do so. RAI Amsterdam takes great care to ensure the quality of its customer database. Personal data are checked regularly for correctness, and outdated & no longer relevant data are regularly removed.
Customers can correct their personal data directly via the personal data page. For questions or complaints, customers can contact the RAI via parking@rai.nl. At customers’ request, RAI Amsterdam can provide an overview of the data included in the customer database.
The licence plate details are stored in our Parking Management System for 30 days after you exit the garage, unless you booked via your licence plate, in which case the details are used for the processing and aftercare of your booking.
The details are not shared with parties other than RAI Amsterdam, unless we are legally obliged to do so. There is no link to the government road transport agency (RDW).
Contact us via parking@rai.nl.
No, you can only book a space via our website.
Online reservations are made per calendar day. Choose the day of arrival at the RAI. You can drive out until midnight. If you drive out after midnight, it is better to buy a parking ticket in the garage.
During dance parties, you can reserve a parking ticket allowing you to drive out after midnight.
$(extratekst-parking)Yes. If you booked and paid for a parking space, you can be certain of having a spot. When entering the garage or parking grounds, you will be assigned a parking space.
If you booked in advance the ticket will indicate where you can park, for example P1/P2/P3/P4 or RAI / EXTERNAL. The ticket also explains which route you can follow.
No, this does not automatically mean there are no more parking spaces, only that booking is no longer possible. If there are no parking spaces available at the RAI, you will be directed to an external parking area, as indicated on the access roads around the RAI via (mobile) information panels.
You can easily change your licence plate yourself by logging into our parking webshop and selecting your booking there. Then select change parking space and then press the 'pencil' icon to change your licence plate number.
- Dates cannot be changed by yourself. You can change it by sending an email to parking@rai.nl. Your booking will then be canncelled and refunded. You can then make a new booking.
- Cancellation of a booking is not possible.
The conditions are simple:
- Booking is only possible via iDEAL, VISA, MasterCard or American Express;
- Booking is only possible via parkeren.rai.nl;
- You can exit the parking garage using licence plate recognition, barcode or pin number (the latter two are indicated on your parking ticket).
After booking you will receive an email which includes a PDF file. This PDF is your confirmation and indicates the booking period and booking number.
You must have your confirmation and parking ticket or tickets when entering and exiting the parking garage (physical or on your smart phone).
You can park in parking garage 1 till 4. During special events, there are external parking locations. This will be clearly indicated in the product you select.
If you parked shorter than booked, you will not receive a refund. If you parked longer than the booked period, you can pay any extra costs at the exit.
When you arrive in the parking garage:
- A sensor will 'read' your licence plate. You will not receive an entry pass.
When returning to the parking garage:
- You do not have to pass by the payment machine. You can exit the garage thanks to licence plate recognition.
- If this does not work, you can scan the barcode at the exit column; the barcode is indicated on the PDF confirmation which was previously emailed to you. If you have not the printed ticket with you, you can also scan the barcode from your smartphone. Make sure it is not in dark mode and brightness on 100%.
- If you have parked longer than the booked period, you will have to pay for the extra days at the exit.
Yes, this is possible. But after exiting, you cannot use your parking card for 60 minutes to exit again.
You may not have access to the exact same parking space.
On www.amsterdam.nl/en/parking/park-ride you can read the conditions to get the P+R discount tariff. Also, you can read here how P+R works at RAI Amsterdam and other P+R locations in Amsterdam.
If you did not receive the P+R discount when paying at the payment machine, but you have been in the city centre by public transport, you can still get the P+R discount.
For this you can send an email with the following information to parking@rai.nl:
- licence plate;
- Public Transport travel history (request by mail at GVB kls@gvb.nl);
- IBAN;
- name.
Exhibiting
We have different themes and concepts to suit the target audience. Here, you can purchase a stand and/or make use of extra promotional opportunities. You can view the different themes here.
Yes, there are additional promotional opportunities. We offer standard options and we can work with you to tailor a package so you get the most out of your exhibition.
View the Promotions & Visibility page (both indoor and outdoor), or contact us directly in person.
Check out the online media solutions, or contact us directly in person.
You can do this in the Exhibitor Portal, under 'My Company Profile'. The details you enter will become visible in the exhibitor list within 24 hours.
For all transport or logistics matters, please contact DB Schencker Logistics Netherlands on +31 (0)20 549 27 90 or email: fairs.amsterdam@dbschenker.com
In the video below, you will find all the information about digital invitations for your business contacts.
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The team has developed a fair and solid allocation procedure in order to allocate $(beurseditie). Important historical data such as customer loyalty (how many editions exhibited) and stand layout (i.e. surface, configuration) will be the basis for an exhibitor ranking. When conducting the allocation the team will consistently follow this exhibitor ranking. The result is a fair and proven process that was already used at many other RAI exhibitions.
We obviously intent this edition to be a one-off allocation procedure, for the $(exh-this-edition-year) edition only. All exhibitors will receive a waiver in their allocation letter which clearly emphasizes that no rights can be derived from the temporary location at $(beurseditie).
We aim to prevent deducting the stand size of exhibitors, the $(beurs-last-edition) stand-size will be leading.
It is important to understand that we cannot convey with individual exhibitors about their this years’ stand location. We trust on your understanding.
With the $(beurseditie) policy on regional representation we aim to offer comfort to exhibitors from non-European markets. Non-European manufacturers will be able to appoint their authorised European distributor or representative as a back-up to man their stand at $(beurseditie). This will ensure that RAI Amsterdam will remain the platform where the prime of top notch marine products from all over the globe are exhibited.
The possibility to have a stand be staffed by an authorised distributor or representative is offered under the following conditions:
- Only for Original Equipment Manufacturers (OEM) from outside the European Territory (European Union, United Kingdom, Switzerland);
- The OEM should make the registration directly with RAI Amsterdam;
- All $(beurseditie) correspondence will be sent to the OEM;
- The OEM will remain the invoice address and remains responsible for all expenses;
- The OEM will send a notification to the RAI Amsterdam Team (info@rai.nl?subject=Regional%20Respresentation">info@rai.nl) which includes full contact details of the authorised distributor or representative that will be manning their stand;
- Once the stand personnel registration is open, the information of the distributor or representative manning the stand is filled in by the OEM.
We intent to return to the $(exh-year-original-layout) layout as soon as the situation allows us to. The current changes will affect the exhibitors’ $(exh-this-edition-year) location. For $(beurseditie-next) the $(exh-year-original-layout) floor plan will be our main reference.
We will frequently issue Exhibitor Update newsletters to all registered exhibitors. Consult the RAI Amsterdam website and Exhibitor Portal (for registered exhibitors only).
Please send us an info@rai.nl?subject=My%20question%20was%20not%20listed%20in%20the%20FAQ">email and we will get back to you shortly.
You can reserve a time slot for loading and unloading truck traffic via this link.
$(extra-text-laden-lossen)Yes, it is compulsory to register all your stand personnel, stand builders and suppliers for a build/dismantle badge to gain access to the halls.
How does it work?
- Register all your set-up and dismantling personnel via this link
- Each registered person will receive a pick-up notice
- With a print of this collection notice or the barcode on the phone, the assembly and disassembly badge can be collected at the entrances
Please note!
Registration on site is also possible, but may involve waiting times.
In the video below, you will find all the information about the fair's entry policy.
$(youtube-toegangsbeleid)Yes, power is available during build-up and breakdown if ordered in advance in the webshop.
Yes, several catering areas will be open during set-up. You will find details on the RAI Live screens during build-up and breakdown.
You can request this prior to the exhibition. To do so, send an email to Exhibitor Services at exhibitorservices@rai.nl.
After registering as an exhibitor, you have received an email containing your login details for the Exhibitor Portal. Click here to log in directly.
For enquiries about facility supplies such as power, water and internet send an email to Exhibitor Services at exhibitorservices@rai.nl.
Yes, you can! If you want an extra account, send an email to exhibitorservices@rai.nl.
As an exhibitor, you will receive a number of free wristbands for your stand staff. This is calculated based on the number of square metres of your stand. If the number is insufficient, you can request additional wristbands in the webshop.
Yes, central freezer space is available through Schenker, contact them directly.
Or you can purchase a freezer from the webshop, which will then be placed on your own stand.
In the RAI Amsterdam webshop, exhibitors can order parking tickets in advance. Of course, it is also simply possible to pay for exiting via the pay machines at the car parks.
Trade show participation may include a number of free invitation codes. With these codes you can invite your business contacts to RAI Amsterdam for free. If these codes are not enough, you can buy extra invitation codes.
How it works
- Go to the Exhibitor Portal and under 'Marketing & Promotion', click on 'Invite Guests & Relations';
- Click on the button 'Open Visit Connect'. You will now enter 'Visit Connect';
- In Visit Connect, click on the 'Guests' button in the left navigation bar;
- In the horizontal button bar at the top of the page, click the 'Action codes' button;
- Click on the green arrow in front of the text 'Free invitees'. You will now see the list of codes your invitees can use to collect a free ticket toRAI Amsterdam. Your guest can enter this code on this registration page.
Also watch the tutorial video that clearly explains how to retrieve and use the invitation codes for invitees.
Night power is not automatically included with your participation, but you can purchase this through the webshop. After $(deadline-nachtstroom), you can order night power by sending an email to Exhibitor Services at exhibitorservices@rai.nl.
As of the first construction day, the wristbands will be available at the exhibitor counters in the entrance of RAI Amsterdam.
The wristbands will be issued once only and only upon presentation of identification and a business card of the company.
For exhibitors, during the exhibition period, the building is accessible from 2 hours before the start of the exhibition opening until 2 hours after the closing time on presentation of the exhibitor wristband.
Yes, you may. However, it is mandatory to register the get-together using this form.
Webinars - connect - matchmaking
Yes, the webinar works on smartphones, tablets and other mobile devices.
No, both the camera and microphone functions are automatically switched off for all attendees.
Organisers and participants can interact using the live chat.
Yes, this is a live webinar in Zoom. Please enter the meeting on mute. Organisers and participants can interact using the chat.
Please make sure that you have selected the correct audio mode and that your speakers or headphones are plugged in. Check the volume of your computer.
If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Microsoft Teams etc. have been closed prior to starting the session.
Operating System Minimum Requirements.
It is important that you can run the most recent version of our supported browsers. Below are the oldest operating systems that we can provide support for:
- Windows - Windows 7 and later
- Mac - macOS 10.10 and later
- Linux - Any x64 based system
iOS Devices:
- Using Safari - iOS 13 and later
- Using Native iOS App - iOS 11 and later
Android Devices:
- Android - Version 4.4 and later
- Make sure you use a Google Chrome browser for the access link.
- You might be connected via a VPN network, please disable your VPN connection and try again.
- Close all other applications on your computer.
- The password may have been entered incorrectly, please try again. $(webinar-extra-tekst)
Audio or video from speakers may be subject to interference, depending on your own or others' internet connections.
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Yes, you can ask questions to our speakers via the live chat.
If your problem is not listed please drop us an email and we will do our best to help you.
Please note the chat function in the session is intended to submit questions for our speakers.
To stay up to date on our future $(webinar-name) please subscribe to our newsletter »
When you would like to attend a session, you can add the session to your schedule via the agenda button. You will get a e-mail notification before your session starts.
Yes, you can ask questions to our speakers via the live chat.
Usually yes, but this is decided by the organisers and the session speakers themselves. To be sure ask the speaker or send an email to the organisers.
The content will be available after the event in the $(connect-platform) and video channel of the event.
In order to be able to watch the recording, you need to have added the sessions to your personal agenda. You can click on the session and watch the recording.
The $(connect-platform) gives you the opportunity to meet new business relations and connect with the $(industry). Once in the platform, you can start matchmaking and add programme items to your personal calendar, watch the livestream and recordings.
Step 1: Register for RAI Amsterdam
Step 2:Create an account $(text-virtual-platform-register)
Step 3: Go to the $(connect-platform) and login with your account details.
Our advanced AI-powered matchmaking platform uses natural language processing, advanced algorithms and deep neural networks to constantly learn about your professional goals and interests. It takes the work out of networking through intelligent matchmaking – making it more fun and giving you a higher return on your time.
If two users show interest in each other, they are able to chat with each other. If there is mutual interest, the person will appear under 'My connections'. You can then click the 'Chat' button to open a chat window. Requesting a meeting is scheduling a location and time for a meeting (offline or online) with a connection. This can be done via the 'request a meeting' button.
The $(connect-platform) allows you to network with other attendees and exhibitors, arrange meetings and identify potential business contacts.
The $(connect-platform) uses natural language processing and advanced algorithms to recommend networking opportunities. Alternatively, you can search for attendees/exhibitors directly or use the filters to find the right profile you’re looking to meet.
First, find the person you’d like to meet and click on their name to view their profile page, you’ll be able to mark them as ‘interested’ or send a meeting request directly.
A few options have been provided as locations for your meetings ($(virtual-platform-meeting-place)) or you can specify somewhere else in the personal message area.
You could meet each other at the $(connect-matchmaking) area or you can specify somewhere else in the personal message area.
When a meeting request is accepted it will send a calendar invite to your email address.
The $(connect-platform) will display your professional information including name, job title and company. Information such as telephone number, email address or mail address will be displayed based on your profile settings (private, connections only or public).
- Log in on the web platform or mobile app;
- Once the meeting is accepted, the Virtual Meeting Room button will appear (if it’s pending or cancelled the Virtual Room won’t be available);
- The Virtual Meeting Room button will be clickable 5 mins before the scheduled call;
- Once you click on the Virtual Meeting Room button you’ll be directed to your virtual meeting room;
- You can go in and out of the Virtual Meeting Room within your scheduled meeting time, however, once the meeting time has expired you won’t be able to access your Virtual Meeting Room;
- Meeting duration is not limited;
- You’ll be able to share your screen, however, you will be unable to record your meeting.
If you log in to our $(connect-platform) for the first time, a pop-up window will take you through a few steps to set-up your profile, make sure to go through each step and fill out the appropriate information.
If you already are connected to our $(connect-platform) and you would like to update your information, click on the profile icon in the upper right corner. You can add here a profile picture and fill in/adjust the answers on the profile questions.
- Open the profile page of the person you have a meeting with and display meeting details.
- On the list of participants you will find a 'Add invitee' button.
- Click on this button and search for people you want to meet. You will only find people you have permissions to meet with.
- You can select up to 10 people on a single invite and only select people who are available for relevant timeslot.
- Click 'invite'. Once this has been done, you will also see additional participants on the list; and each of them needs to accept the invite separately.
Once you login to te platform you can connect and network with other attendees. Either you can click on ‘Recommended for you’ or you can go to the ‘attendees list’ to invite people to connect by clicking on te ‘show interest’ button. Once you are connected you can request a video meeting.
You are able to create meetings with multiple participants. There are two ways of creating such meetings:
- Send a new meeting request to multiple users;
- Invite additional participants to an already created meeting.
Requesting a new multi-user meeting
- Open the profile page of a user you wish to have a meeting with.
- On the "Request a meeting" option, the user will see the 'Add more' button displayed under the 'Invitees' field.
All registered attendees will receive a link to the recorded version afterwards.
Registered attendee: check your inbox, we sent an email with an access link shortly before the webinar starts. Open the access link in Google Chrome.
Please note: the name you enter in the chat, will be the one visible in the webinar chat. You can interact and ask questions using this chat.
Not yet registered: $(webinar-register-tekst)
Once you have registered, you will receive an email with credentials from us. Keep an eye on your spam inbox.
If you have trouble with login, please drop us an email.
You can find all of the programme items in the event agenda. When you would like to attend a session, you can add the session to your schedule via the agenda button. You will be notified when a session starts.
Logistics
You may arrive 15 min before your time slot. Depending on traffic and space, we will check whether you can enter the work terrace straight away. Should you be late (later than 30 min), we recommend that you reschedule your booking to a later time.
Yes, we work with the RAI Logistics Management System (RAI LMS) for registering freight deliveries.
For access and optimum traffic flow, during set-up and breakdown of most events and for loading and unloading at the RAI, we ask you to reserve a time slot in advance via www.rai.nl/LMS.
You can amend your booking at a later date. Please complete your booking before the driver arrives at the RAI.
However, you may make a booking in the morning hours to deliver stuff and again in the afternoon to collect your empties if necessary. Please note you need a valid booking if you want to enter a work terrace with a vehicle.
Certain vehicles such as vans lower than 2.70 m in height and passenger cars cannot make a booking in RAI LMS as they are not allowed on the work terrace. This is stated in our Traffic Regulations. You cannot therefore make a booking or you will see an error message.
There are a number of places available per time slot. If your preferred time slot is not available, all places are fully booked. In that case, please choose the next available time slot.
The event will be online in RAI LMS three weeks before build-up.
No, the loading and unloading area is not meant for vans. These vans must park in the P1/P2/P3 garage (up to 1.90 m high) P4 (up to 2.70 m high).
Goods lifts are available in the P1, P3 and P4 garages.
Exceptions are made during certain events. Please check the Traffic Regulations of the event concerned. These can be found on our website www.rai.nl under exhibiting.
During build-up and breakdown hours, parking is free. Vehicles parked in the garage can leave the parking facility by scanning their build-up badge at the garage exit. Truck traffic parked at a day parking location can leave the premises free of charge without any action needed.
RAI Amsterdam General
RAI Amsterdam frequently has positions open for various functions.
More information »
In the event calendar you will find information about all upcoming events.
Amsterdam RAI is offers one-stop-shop solutions for exhibitions and conferences. If you would like more information about organising an event at the RAI Exhibition and Congress Centre, call +31 (0)20 549 12 12 or raimarketing@rai.nl.
Have you lost something? We place all the found items online.
See at iLost if your lost item has been found »
If your item is not on the website after one week, we have - unfortunately - not found it.
When you see your lost item on the iLost website, let us know as quickly as possible. We will ask you a few questions to make sure the item that you are claiming is indeed yours. After that it’s simple: you pick up your object or have it delivered at home.
For general questions and inquiries about tickets and registration, please contact info@rai.nl.
Suppliers
In our newsroom.
In the event calendar you will find information about all upcoming events.
The current venue was opened in 1961. Prior to this, RAI was situated in the Ferdinand Bolstraat for 40 years (The 'old RAI'). From the founding until 1922, RAI did not own an exhibition centre, but used the famous Amsterdam Palace for folk industry (Amsterdamse Paleis voor Volksvlijt). The first RAI exhibition was held there in 1895. The RAI Association that organized this event was founded in 1893.
All information regarding deliveries can be found in our regulations, terms and conditions.
Yes, this information can be found in our safe working practices manual.
No. As a result of the European tobacco legislation, RAI Amsterdam has been smoke-free since July 1, 2008. The smoking ban applies to all RAI buildings, including the catering locations and garages. Smoking is not permitted during set-up or breakdown.
For the convenience of smokers, RAI has arranged smoking areas in several outdoor locations. Outside the entrances you will find smoking columns for exhibitors and visitors.
We would like to point out that the government imposes penalties on people and companies that do not abide by the legislation. As RAI will be liable in case of violations, we will pass on any fines to the companies or individuals involved. To avoid having to resort to such measures, we will actively ensure that the law is upheld. Furthermore we count on the kind cooperation of all our guests.
You can find directions to RAI Amsterdam on the website and use the routeplanner.
A map can be found and downloaded here.
The locations of the main good entrances can be found here.
Unfortunately not. If you need to load or unload at the Central Warehouse, Technical Services, Kitchen Warehouse or Hall 3, the maximum vehicle height is 3.60 meter.
The maximum height allowed in the RAI P1-3/7 parking garages is 1.90 metres. The height of the P4 parking is 2.70 metres.
It is very important to know what and where certain activities happen in and around RAI Amsterdam. In this way we can ensure safety. Dangerous and risky activities require more preparation and attention. In order to identify which health, safety or environmental risks certain activities might incur, it is of vital importance to register these activities. This is regarding activities that are commissioned by RAI Amsterdam.
Activities that are commissioned by RAI Amsterdam and are carried out in or at:
- On the roof;
- In Technical areas;
- On heights;
- In confined spaces.
It is required to have a permit in these situations.
You can apply for a work permit here: apply.
Registration is required to enter RAI Amsterdam. Rules and regulations can be found in the Facility Regulations.
All information about safety is explained here.
Our goal is to create a hospitable environment with an enhanced emphasis on safety and increased awareness of the issue. You can read everything about this in our Safe Working Practices Manual. This manual applies to everyone who has occasion to be in or near RAI Amsterdam Convention Centre.
In case of emergency we ask you to gather at one of the assembly points.
Is the red light on in the complex during construction or dismantling? if so, everyone is obligated to wear safety shoes and a helmet.
Purchase or rent your personal protective equipment, if you do not have them in the online shop or at the RAI hospitality crew centre.
There are several options:
- Buy a package deal consisting the helmet and shoes;
- Buy only the helmet or the shoes;
- Rent only the shoes.
Your order will be waiting for you on the first contstruction day at the RAI hospitality crew centre.
RAI hospitality crew centre can be reached by email hospitalitycrewcentre@rai.nl.
All information about the use and disposal of hazardous substances is found in safe working practices manual.
Immediately contact +31 (0)20 549 12 34 when you witness a fire, accident or dangerous situation. Give the following information:
- Report who you are;
- What happened;
- Where it happened;
- The number of victims.
Stay with the victim(s) untill professional help arrives and grant first aid help if possible.
Report the malfunction of technical matter by calling +31 (0)20 549 14 60 or by planningts@rai.nl.
We can provide food and drinks during an event but also during the construction and dismantling. You can send your request to exhibitorservices@rai.nl or call Exhibitor Services on +31 (0)20 549 19 28.
Safe working
Our safety regulations are listed in the Safe Working Practices Manual. The safety rules are also displayed on signs at the entrances to the RAI.
We have listed the changes for you in our Safe Working 3.0 Flyer.
Yes, safety shoes and a safety helmet are required unless otherwise communicated.
Personal protective equipment is available in our Access & Safety Center.
Safety shoes must meet the EN-ISO 20345 standard with a CE mark. Class S3 or higher is required during assembly and disassembly. Shoes must be properly maintained. A safety helmet must comply with the EN 397 standard with a CE mark.
No, a bump cap does not meet RAI safety requirements.
If you have registered in advance, you can collect your badge with your QR code at the Access & Safety Centre or at the entrances. Please do bring a valid ID with you.
If you have not pre-registered, you can obtain a badge at the Access & Safety Center. Again, please do not forget your ID.
At the Access & Safety Centre you can get more information about the different locations within the RAI.
This information is available in the exhibitor portal and/or is communicated by the organization of the event you are participating in.
No, this is not possible. However, after an event closes, it is possible to clean out your booth. From no later than 2.5 hours after the closure of an event it is possible to dismantle your stand. It is compulsory to wear personal protective equipment during the build-up and breakdown of an event.
You can find information about logistics around an event on our Logistics page RAI.
In some cases this is possible if prior or on-site permission is granted by the RAI.
For more information and the possibilities for storing materials please contact DB Schenker.
You can check iLost RAI Amsterdam for found objects.
You should immediately call our emergency number +31 (0)20 549 12 34.
Theatre
When you arrive and the show has already started, please contact the doorkeeper. We will wait for a right moment to escort you to your seats. Sometimes that is during the pause. Worst case scenario is that there is no pause and it is impossible to join the show.
It is not allowed to eat or drink during the show. You can have a drink in the lobby, before, after or during the pause. Or have dinner in a restaurant nearby the RAI before or after the show.
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No, filming, photographing or recording is not allowed during the show unless the production explicitly allows it.
Your cell phone must be switched off during a show.
The RAI Theatre has an induction loop. All you have to do is put your hearing aid on ‘t’ position. When your hearing aid does not have that function it is possible to lend a hearing aid. Please make sure you can hand over a valid ID.
RAI Theatre online ticket sales »
You can pay by either credit or bank card. You can also purchase tickets at the booking office.
Online booking or registration for RAI exhibitions go directly to the exhibition website.
You can have a drink or a cup of coffee in the lobby of the theatre. In the Grand Café our theatre restaurant is open where you can enjoy a special theatre menu
You can collect your tickets at least one hour before the show at the ticket booth which is situated in the lobby of the RAI Theatre.
Besides wheelchair seats and parking spaces, there are other services available. RAI Theatre is easily accessible for wheelchairs.
Yes, there are eight wheelchair seats in the theatre. Please do not forget to mention it explicitly when you reserve your tickets. There are also wheelchair ramps available.
Seats so children can sit higher for a better view, are available at the entrance of the theatre. Are you attending a show especially for children? We recommend to bring a car seat or a pillow because our stock is limited.
When a show is cancelled please use this form to ask for money back.
Have you purchased e-tickets via internet, please contact Paylogic Customer Service 0900-PAYLOGIC (0900 729 56 442) or submit a request via customerservice at Paylogic.
IT Service
When ordering cabled internet, one cable is delivered to your booth. If you would like to connect multiple computers, you can use a hub/switch and UTP patch cables. You can order these items at the Exhibitor Services Desk onsite or bring your own equipment.
Yes, it is possible to order Public IP addresses. Public IP addresses are available in packages of 3, 11 and 27. Your public IP address is an external facing IP which is accessible by anyone on the internet. In this situation there are no private IP addresses and no NAT. Your VLAN will be allocated for you and you will receive a PDF with your Public IP information per email.
All standard lines are configured with Private IP addresses. Your standard range is made up of 254 private IP addresses; the first 15 are fixed to use (for i.e. a printer) and the others are dynamic. DHCP pool: 16 – 253 (238 total). For each VLAN there are 254 private IP addresses, which will be NAT to 1 public IP address. The public IP address depends on the VLAN number that will be allocated for you. This will be done on the last build-up day before 8AM.
All our internet lines consist of dedicated lines, not shared connections. This guarantees a constant bandwidth availability and a constant latency, making these cabled connections suitable for time critical & high bandwidth applications. In addition; all our lines are synchronous (they have the same up & down speed). If you order 10Mb/s, you receive that bandwidth both up and down.
If latency is of key importance, please provide us with the required destination so our engineers can test this for you. If you have a URL for us, we can perform a test and get back to you with the results. Don't forget to provide your contact details (hall/ booth number, booth name, name caller and phone number caller).
If you pre-ordered cabled internet, you will find an ORANGE internet cable at your booth. The cable has an orange label attached to it providing you with your booth number, name and ordered bandwidth, as well as some technical information for our engineers.
If you pre-ordered cabled internet, you will find an ORANGE cable at your booth. Check your storage area or kitchen. In the event of a raised floor which is already closed, please contact your stand builder as they might have closed the floor over the cable.
If you are still not able to find the cable, please reach out to our IT Helpdesk through +31 (0)20 549 19 68.
All internet connections will be live on the last build-up day from 8AM. It is not possible to activate the cables prior to this date or time. Your cables may however be functional prior to this date and time due to testing and configuration, yet we cannot guarantee a fully working connection untill 8AM on the last build-up day.
The orange internet cable at your booth is approximately 10m long. If this is not long enough, please go to the Exhibitor Services Desk, where you can purchase a connector plug and a UTP cable to elongate your connection.
During the build-up period it is possible that a forklift truck accidentally drove over your cable. A bend in the cable is generally not a problem, but in the unlikely event of a broken cable / bare inner wires, we will send a technician to your booth.
You have a dedicated internet connection, not a shared connection, meaning you are the only user on this line. Bandwidth problems are most likely caused by your own network equipment, like WiFi routers, switches, hubs, other servers/computers, etc.. Connect the orange network cable directly to a laptop and go to www.speedtest.org to test the up- and download speed.
You have a dedicated internet connection, not a shared connection meaning you are the only user on this line. Bandwidth problems are often caused by your own network equipment, like wifi routers, switches, hubs, other servers/computers, etc.. A slow internet connection could also be caused because you use the entire bandwidth. Bandwidth upgrades are usually possible, go to the Exhibitor Services Desk for more information.
All internet lines will be live on the last build-up day from 8AM. It is not possible to activate the cables prior to this date or time. Your cables may however be functional prior to this date and time due to testing and configuration, however, we cannot guarantee a fully working connection till the last build up day.
Your VLAN will be allocated for you approximately a week prior to the event. As soon as this allocation has taken place, you will receive an email from our IT Department containing a PDF with your public IP range/ information.
Yes, glass fibre connections can be provided. Glass fibre connections are always tailor made solutions. Please contact your RAI Amsterdam contact person to discuss requirements and possibilities.
Yes, this is possible. A direct connection to a data centre is always a tailor made solution. Please contact your RAI Amsterdam contact person to discuss requirements and possibilities.
RAI can provide a low latency connection. A low latency connection is always a tailor made solution. Please contact your RAI Amsterdam contact person to discuss requirements and possibilities.
Deadlines are communicated in the Exhibitor Services web shop. Usually, this is 4 weeks prior to the first build-up day.
There is a technical reason for this. It comes down to the fact that this is the smallest number of IP addresses that can be reserved. You can choose to use just one or all of them.
All our cabled internet connections are dedicated lines, with the same up- and download speed. All lines are fully synchronous.
This has multiple reasons, but it all comes down to the complex technique required to provide internet connectivity which offers the bandwidth you ordered and has a guaranteed up-time. Also every internet connection has to be built, configured and broken down after the event. Time and time again, as every event has its own requirements. At home, the internet connection is most likely not as critical as it is at your stand.
Please consult your internal IT contact or your application developer to find out the IT requirements. With this information, RAI Amsterdam is able to provide a suitable internet connection.
First off, you need an internet connection with sufficient bandwidth for the purpose. You can then choose to split the internet connection using a switch and UTP cables. Using an unmanaged switch is the cheapest solution. It is also possible to have RAI Amsterdam create a shared internet network for you. This is fully supported by our RAI IT team.
If internet access is critical for your activities, we advise to use a wired internet connection. On a wired internet connection, bandwidth is guaranteed. Wired internet connections can be purchased via the Exhibitor Webshop or via Exhibitor Services.
Please read the factsheet Cabled internet connections to learn the specifics of your internet connection.
At some specific events, many exhibitors setup their own WiFi network using their own WiFi equipment. As a result, the frequency spectrum for WiFi is full. In a full frequency spectrum, connections are not possible anymore. Users will find it difficult to connect to their wifi network, connections will be slow and coverage is poor. For these reasons, RAI Amsterdam does not always provide wifi during events.
Wifi will be available on the first build-up day from 8AM. However, due to configuration and setup during build-up, the wifi will only be fully supported from the last build-up day from 8AM.
The SSID can be anything from 8 to 16 characters, preferably written in CAPITALS.
The password must contain a minimum of 8, and a maximum of 16 characters, preferably only letters written in lower characters. It needs to be simple for users to enter the password from all devices.
RAI Amsterdam provides a service called ‘Wifi on the Stand’. This can be ordered through our Exhibitor Services department. Please note; there is limited availability for this service. It may not be available for your event due to technical reasons.
By default, this is not possible. Peer to peer connections are blocked due to security reasons. However, if you choose to setup your own wifi network, you are free to enable peer to peer traffic on your wifi as long as you follow the terms for setting up your own wifi network.
By default, this is not possible. Peer to peer connections are blocked due to security reasons. However, if you choose to setup your own wifi network, you are free to enable peer to peer traffic on your wifi as long as you follow the terms for setting up your own wifi network.
When purchasing RAI Premium wifi online, you receive an automated confirmation email which is also your invoice. We are not able to resend this.
Wifi networks cannot be contained by walls or in a specific area. It is therefore possible that you can see other wifi networks, even if they are not broadcasted in your event area. We will do whatever possible to limit the number of visible wifi networks.
Not necessarily. You can use a portal page, shown to users once connected to your Event wifi network. A password is not required if you use a portal.
After the event, we are able to provide this information for free.
Due to the many potential interference sources, RAI Amsterdam is not able to guarantee a minimum bandwidth to be achieved on wifi.
If internet access is critical for your activities, we advise to use a wired Internet connection. On a wired internet connection, bandwidth is guaranteed.
You could consider a sponsor portal on the wifi. This portal can be customized with branding and will be shown to users once connected to the wifi. In addition, you can use the SSID (network name) to communicate the sponsor name. Consult your RAI Amsterdam contact person to explore the full possibilities.
The wifi network with the ‘2.4’ extension is broadcasted on 2.4GHz and is intended for older/simpler devices that are not capable to connect to the regular (5GHz) network. If your device detects both networks, it is best to connect to the network without extension.
We do not provide any form of support on your own devices or assistance on your own setup. Please contact your own IT department for technical assistance. RAI only supports products or services provided by RAI Amsterdam.
If you suspect your internet connection isn't working, please reach out to our IT Helpdesk through +31 (0)20 549 19 68.
RAI Amsterdam does not provide support on end user equipment. Please contact your own IT department or supplier for support.
Unfortunately not. We recommend you to contact the RAI Business Centre (studio@fossamedia.nl), located in the corridor below Entrance D. Perhaps they can be of some assistance.
Spanning tree protocols, trunking and VLAN ID exchanges are not supported at switch level. If incorrect protocols are used, the switch port will be blocked. The result is that your connection is no longer working. Change settings on your equipment to prevent the port being blocked.
The installation of your own wifi network is permitted provided that our terms are followed. When a cabled internet connection is used to give a wifi-router access to the internet, the cabled internet connection may seem slow because the router does not perform due to interference. RAI Amsterdam supports the cabled connection but not in any way the wifi related equipment.
That depends on your equipment. If you want to be sure your equipment/devices will function within the RAI IT network, please contact your internal IT contact or equipment provider. To learn about the specifications of our internet connections, please read the factsheet Cabled internet connections.
In the assumption that your router is set up in DHCP mode, please note that the public IP addresses will not be assigned automatically. You are required to assign the IP addresses manually. Please note: The lease time on public IP addresses is 45 minutes. Do not forget to ‘release’ when you disconnect a device. In case all IP addresses are leased, a new device will not be assigned a new IP address, making it seem the internet connection is not working.
The Terms for setting up your own wifi network state that you can use several specific wifi channels. We advise you to check if other channels cause less interference. If internet access is critical for your activities, we always advise to use a wired internet connection. On a wired internet connection, bandwidth is guaranteed and interference is no issue.
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