Frequently asked questions

Questions about

All about in and around the RAI-building | Parking | Coronavirus & RAI | Travel & stay | RAI Theatre 

At the moment, events can take place again under certain conditions. You can find these conditions on the general page of the RAI Amsterdam website.

There will be a total of 4 entrances. You can find the location of each one in the floor plan.

Yes, of course we allow our exhibitors to visit their booth space and the new venue before the show starts. For a first overview we recommend to take a look at the floor plan.

Dogs are not allowed in RAI Amsterdam.
Assistance dogs are always welcome in RAI Amsterdam.
For exeptions on this dog policy, contact corcom@rai.nl.

Yes, you’re able to enter the venue and enjoy the event with your mobility scooter.

Wheelchair assistants get free access to events organised by RAI Amsterdam. The person using the wheelchair will need to show a valid disability card and will need to pay for his/her own ticket. It will be clearly stated which exhibitions are organised by the RAI Amsterdam on the website.

Note:
When borrowing a wheelchair at RAI Amsterdam, the assistent will not receive free entry.

RAI Amsterdam is accessible for people using a wheelchair. The aisles at the show floor are spacious and the surface is flat. Elevators and disability toilets are available. Visitors with an official 'disability card' can follow route 7 to P7-parking garage. With a disability card, parking costs € 5.50   per 24 hours.

It is possible to borrow a wheelchair. A reservation is needed and can be made by sending an email to ReceptieRAID@rai.nl and provide us with the following information:

  • name;
  • Telephone number;
  • Date;
  • Event/exhibition name.

A valid ID is mandatory.

 

This is possible. Please make sure you ask for a hand stamp at the entrance before you leave the building so you can enter the venue again when you return.

As a professional event organizer, RAI Amsterdam stays up to date with all current societal events. Our safety & security department stays in contact the government authorities. RAI Amsterdam aims to achieve a balance between safety and hospitality, to make sure guests can enjoy their visit to RAI Amsterdam.

RAI Amsterdam 'houses' 700 narrowcasting screens all over the building and in the exhibiting halls, a system called RAILive!.
The screens show your location, halls, rooms, routes and events.

Yes, it is possible to borrow a wheelchair during major public events. Reservation in advance is necessary, send an email to ReceptieRAID@rai.nl with the following information:

  • Name;
  • Phone number;
  • Date of retrieval;
  • Event/exhibition name.

Borrowing a wheelchair is free. We do ask for a cash deposit of € 50.00. The cash deposit will be returned upon return of the undamaged wheelchair.
A valid ID is required upon collection.

 

No. As a result of the European tobacco legislation, RAI Amsterdam has been smoke-free since July 1, 2008. The smoking ban applies to all RAI buildings, including the catering locations and garages. Smoking is not permitted during set-up or breakdown.

Yes, guests can leave their coats in the cloak room for € 2.00.
 

A limited number of large luggage lockers is available in RAI Amsterdam. These lockers are accessible during events which use entrance C, the entrance to the Holland Complex.
Please visit the website of Lockerpoint Luggage Storage for more information, such as the dimensions of the lockers.

Of course you can also use our cloakroom.

An ATM can be found at two of entrances (D and K) of the RAI building. The information desks at various entrances can give you directions to their exact locations.

There will be plenty of catering facilities on-site offering a wide range of foods catering to a wide range of tastes, including Asian and Western.

Catering points are available throughout the exhibition complex.

 

A wide range of cafés and restaurants are open during an exhibition or congress in RAI Amsterdam.

 

RAI Amsterdam offers all visitors acces to its public wifi network in the Congress Centre. Whether the wifi capabilities and the wifi network are extended depends on the organisation and therefore it varies per event.

Yes, air conditioning is in use throughout the entire venue.

The Baby Care Lounge is equipped with three comfortable chairs, a baby changing bench with two cushions, a playpen, a refrigerator and a sink with hot and cold water. Access to the Baby Care Lounge is controlled by a key system and the room can be locked from the inside by means of a cylinder lock. The key is available from Reception D on the ground floor of the Elicium by Entrance D and must be returned after use.

You can use a microwave in the designated area with baby facilities.

Yes. The Prayer Room has a washroom and two private cubicles where people of all faiths can pray or meditate in a peaceful environment. The Prayer Room is always open and accessible via Entrance D at level -1. The two private cubicles for prayer/meditation can be locked from the inside.

The current venue was opened in 1961. Prior to this, RAI was situated in the Ferdinand Bolstraat for 40 years (The 'old RAI'). From the founding until 1922, RAI did not own an exhibition centre, but used the famous Amsterdam Palace for folk industry (Amsterdamse Paleis voor Volksvlijt). The first RAI exhibition was held there in 1895. The RAI Association that organized this event was founded in 1893.

Rijwiel and Automobiel Industrie, which translates to: Bicycle and Automotive Industry.

No, you can register your vehicle on (the buffer)location. This service will be possible in the future.

Our logistics partners do work with registration and time slots.

No, the loading areas are available for vehicles higher than 2.70 m.

  • The (un)loading area for vans is parking facility P4, the maximum permitted height for this facility is 2.70 m.
  • In parking facility P1, P3 & P4 are service elevators present, these can elevators bring your supplies to halls 8-12.
  • Often piccolo service is available for transporting your supplies from your car to the stand.

Parking is free of charge during the build-up and breakdown hours, for every kind of vehicle. When parking during the exhibition, the night or other opening hours you will have to pay the normal parking fee. This fee can be found in the designated traffic regulations.

You can departure from the parking facility by scanning the barcode on your build-up/breakdown badge, at the terminal of the gate.

RAI Amsterdam frequently has positions open for various functions.
More information »

In the event calendar you will find information about all upcoming events.

Amsterdam RAI is offers one-stop-shop solutions for exhibitions and conferences. If you would like more information about organising an event at the RAI Exhibition and Congress Centre, call +31 (0)20 549 12 12 or raimarketing@rai.nl.

Have you lost something? We place all the found items online.

See at iLost if your lost item has been found »

If your item is not on the website after one week, we have - unfortunately - not found it.

When you see your lost item on the iLost website, let us know as quickly as possible. We will ask you a few questions to make sure the item that you are claiming is indeed yours. After that it’s simple: you pick up your object or have it delivered at home.

For general questions and inquiries about tickets and registration, please contact info@rai.nl.