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Visitor Conditions

Standard Terms & Conditions for Visitors

Article 1 - Definitions
Article 2 - Applicability of the conditions
Article 3 - Ticket sales/offers/prices
Article 4 - Presence in the Convention Centre
Article 5 - Liability of RAI
Article 6 - Complaints
Article 7 - Parking
Article 8 - Cloakroom items handed over for safekeeping
Article 9 - Personal data
Article 10 - General provisions

 

Article 1 - Definitions

The terms used in these Standard Terms and Conditions for Visitors have the following meanings, unless agreed otherwise in writing. Terms in the singular include the plural and vice versa, where the text so requires.

1.1 Convention Centre: the meeting and conference rooms, the RAI Theatre, the exhibition halls, the Elicium, the lounges and/or foyers of the RAI Amsterdam Convention Centre, situated on Europaplein, Amsterdam, the Netherlands, and the accompanying spaces such as entrance halls, passageways, staircases, cafés and/or restaurants, underground car parks and outdoor sites.
1.2 Event: every exhibition, congress, conference, exhibition, theatre production, meeting or other event held in the Convention Centre.
1.3 Organiser: the natural or legal persons who, as organiser of an Event, are involved in some way, either directly or indirectly, in an Event held in the Convention Centre.
1.4 RAI: RAI Amsterdam B.V. (a private limited liability company), which has its place of business at Europaplein 24, 1078 GZ Amsterdam, the Netherlands (registration nr. 92449174).
1.5 Standard Terms and Conditions for Visitors: these Standard Terms and Conditions for Visitors to the RAI Amsterdam Convention Centre.
1.6 Visitor: a natural or legal person who concludes an agreement in some way, either directly or indirectly, as visitor, exhibitor, organiser, supplier or in any other capacity with RAI Amsterdam or another event organiser to attend an Event to be held by RAI Amsterdam or an Organiser in the Convention Centre. This also includes a natural or legal person who attends an Event in the Convention Centre without having directly or indirectly concluded an agreement with RAI or an Organiser.

 

Article 2 - Applicability of the conditions

2.1 These Standard Terms and Conditions for Visitors apply to all Visitors to the Convention Centre, in whatever capacity they are present, in connection with Events organized at the Convention Centre.
2.2 These Standard Terms and Conditions for Visitors apply to all acts performed in the execution of an agreement between RAI and Organiser.
2.3 RAI will do everything that can reasonably be expected of it to ensure that a visit to the Convention Centre meets the wishes of the Visitor. RAI will also endeavour to ensure that the Event in the Convention Centre takes place without interruption. RAI welcomes suggestions from Visitors for improvement of the service. Visitors may contact the management of the Convention Centre at any time. RAI would apologise in advance for any nuisance or inconvenience that occurs and cannot reasonably be avoided.

 

Article 3 - Ticket sales/offers/prices

3.1 All offers, (programme) announcements and communications by RAI or by Organiser or other information and quotations supplied in relation to the Events are without engagement. RAI accepts no liability for any errors in announcements, offers, communications or other information and quotations supplied by RAI and/or Organiser to the Visitor, or for errors made in the sale (or advance booking) of tickets by Organiser, including the advanced booking offices.
3.2 Visitors are obliged, on request, to always show their admission ticket (and any card entitling them to a discount on this ticket) to officials of RAI/Organiser who are recognisable as such. The admission ticket should in any event be shown by the Visitor when entering (or re-entering) the Convention Centre or the relevant area in the Convention Centre.
3.3 Visitors will not be entitled to a refund from the RAI of the admission price or any other form of compensation if (i) their admission ticket has been lost or stolen, (ii) the admission price is not remitted by the Organiser to RAI for reasons for which the Organiser is responsible, and/or (iii) the Event to which the admission ticket confers the right of attendance does not take place for reasons not imputable to RAI. If Visitors do not use the admission ticket for any reason whatever, this is at their own expense. Once an admission ticket has been obtained, it cannot be exchanged. Nor can a refund of the admission price be given by RAI in such cases.
3.4 Admission tickets will remain the property of RAI/Organiser even after a Visitor has paid the admission price. A Visitor may be denied admission if it is found that the admission ticket has not been obtained from RAI/Organiser or from other recognised sales/advanced booking offices. RAI will never be liable for admission tickets sold by Organiser or other parties. Only admission tickets sold by sales outlets recognised by RAI/Organiser are accepted.

 

Article 4 - Presence in the Convention Centre

4.1 While present in the Convention Centre Visitors should not act in a manner contrary to public order, morality or the rules of propriety resulting from the nature of the Event visited. In this connection Visitors are also obliged to comply with all directions and instructions given by officials of RAI/Organiser who are recognisable as such. If, in the reasonable opinion of an official of RAI/Organiser who is in a position of authority, Visitors act in a manner contrary to these standards, directions or instructions, they may be denied further access to the Convention Centre for the Event concerned, without thereby becoming entitled to enforce any right to a refund of the price of their admission ticket or of other costs.
4.2 Visitors are not permitted, among other things, to:
  1. offer goods of any kind for sale or distribute them free of charge to Organiser in the Convention Centre;
  2. bring pets or other animals into the Convention Centre;
  3. bring foodstuffs and/or beverages (whether alcoholic or otherwise) into the Convention Centre, unless an exception has been expressly made for the provisions of b) above or this paragraph c) in the relevant Terms and Conditions of Participation in the Event or written consent has expressly been given by RAI in some other way;
  4. bring objects or substances into the Convention Centre or carry such objects or substances with them if, in the opinion of an official of the Convention Centre, the objects or substances are dangerous or hazardous or may cause a nuisance to other visitors, unless expressly provided otherwise in writing by RAI;
  5. smoke in the Convention Centre.
4.3 The management of RAI may demand that bags and cases carried by a Visitor be searched in special cases, where this is reasonably considered necessary in the interests of general security. Where reasonably considered necessary, a Visitor may also be asked to submit to a security search of his/her person by specially trained staff. If a Visitor refuses to cooperate he/she may be denied further access to the Convention Centre without thereby becoming entitled to a refund of the price of his/her admission ticket and other costs.
4.4 In special cases the Organiser of an Event may direct that Visitors are not permitted to use cameras or video, film, sound or other recording equipment or mobile phones or other means of wireless communication in the Convention Centre. In such case officials of RAI/Organiser who are recognisable as such are authorised to demand that Visitors on whom such equipment is discovered hand it over for safekeeping by RAI while they are present in the Convention Centre. If a Visitor refuses to cooperate, he/she may be denied further access to the Convention Centre without thereby becoming entitled to a refund of the price of his/her admission ticket and other costs. Visitors should realise that other visitors may take photographs in the Convention Centre.
4.5 RAI reserves the right to make or commission video and/or sound recordings of an Event at which Visitors are present. A Visitor may not object for reasons of copyright or on other grounds to the use of his/her portrait/likeness when such recordings are published.
4.6 RAI reserves the right to refuse minors entrance to the Convention Centre in view of, for example, the type, set-up, or subject of an Event.

 

Article 5 - Liability of RAI

5.1 Visitors are present in the Convention Centre at their own expense and risk.
5.2 RAI will be liable for damage to property and/or consequential loss or damage suffered by a Visitor or injury caused to a Visitor only if this is directly and exclusively attributable to intent or deliberate recklessness on the part of RAI and/or its officials, provided always that only loss or damage for which RAI is insured (or for which it should, by the standards of reasonableness and fairness, have been insured) is eligible for compensation. The liability of RAI is excluded for, among other things, the following:
  1. loss or damage as a consequence of the actions of the Organiser, including persons used by RAI/Organiser and hirers of the Convention Centre (or of areas in the Convention Centre) and persons used by a third party;
  2. loss or damage as a consequence of a failure to comply with instructions given by officials of RAI/Organiser or a failure to observe the rules of propriety that are generally applicable;
  3. loss or damage, including consequential damage, as a consequence of unforeseeable changes to the opening and closing times of Events to which the agreement between RAI/Organiser and the Visitor relates;
  4. loss or damage caused in any way by other Visitors.
5.3 RAI will never be liable for loss or damage suffered by a Visitor as a consequence of force majeure affecting RAI/Organiser. For this purpose force majeure is deemed to include every independent circumstance beyond the control of RAI/Organiser (even if this could already have been foreseen as a possibility when the agreement was concluded) which temporarily or permanently prevents performance of the agreement and, insofar as not already included thereunder, war, acts of war, terrorism and/or the threat of terrorism, civil war, civil disturbance, riots, action by the police and/or fire service, strikes, transport difficulties, fire and other serious disruptions to the business of RAI/Organiser in the Convention Centre, weather conditions and disruptions of public transport for any reason whatever.

 

Article 6 - Complaints

6.1 Complaints about the implementation of the agreement between RAI and a Visitor should reach the management of RAI by registered letter preferably immediately and in any event within two (2) months after implementation of the agreement. Complaints submitted after this period will no longer be considered by RAI.
6.2 As the subject of the following complaints and circumstances is beyond the control of RAI/ Organiser, such complaints and circumstances cannot, in principle, result in claims or, consequently, any obligation on the part of RAI to pay compensation:
  1. complaints and circumstances relating to changes in the programme including, but not limited to, changes in the cast or in the composition of the programme, cancellations, or changes in the dates of Events;
  2. complaints and circumstances relating to the quality of the implementation of the events to which the agreement between RAI/Organiser and the Visitor relates;
  3. complaints and circumstances relating to nuisance or inconvenience caused by other Visitors, including, but not limited to, noise nuisance, inappropriate behaviour, theft, and wilful damage; in the event of repeated nuisance or inconvenience caused by certain identifiable Visitors, RAI will do everything possible to deny them access in the future;
  4. complaints and circumstances relating to nuisance or inconvenience caused by maintenance work on the Convention Centre or the consequences of such maintenance work which may reasonably be carried out at that time;
  5. complaints and circumstances relating to nuisance or inconvenience caused by the malfunctioning of facilities in the rooms of the Convention Centre, unless this is imputable to RAI on account of unsound maintenance;
  6. complaints and circumstances relating to nuisance or inconvenience, including a restricted view for the Visitor, caused by sound and other recordings by the media and the technical equipment installed in the rooms for this purpose;
  7. complaints and circumstances relating to noise and nuisance caused by other Events taking place simultaneously in other areas of the Convention Centre, including activities that are necessary to prepare such Events or are connected in any way other way with them;
  8. complaints and circumstances relating to the allocation and division of the seats and/or a change necessitated by circumstances in the division of the places and/or a change necessitated by the circumstances in the seating plan;
  9. complaints and circumstances relating to nuisance or inconvenience, including a limited view of the stage and surtitles;
  10. complaints and circumstances relating to the presence or absence of surtitles caused by the defective functioning of the technical equipment, unless this is imputable to unsound maintenance or to a decision by Organiser to provide or not provide this facility;
  11. complaints arising from the fact that the Visitor has been denied access to the room because the Event has already started.

 

Article 7 - Parking

If the Visitor uses the parking garages belonging to the Convention Center, the Visitor is also bound by the obligations as included in the Standard Terms and Conditions for Parking . If and insofar as the Standard Terms and Conditions for Visitors conflict with the Standard Terms and Conditions for Parking, the Standard Terms and Conditions for Parking will prevail.

 

Article 8 - Cloakroom items handed over for safekeeping

8.1 Goods brought into the Convention Centre are present in it at the expense and risk of the owner. RAI and its staff are not liable for damage to or loss of goods or for any other form of damage arising in respect of goods unless there has been intent or deliberate recklessness on the part of RAI.
8.2 The conditions included in this article apply to cloakroom items handed over in the proper way for safekeeping. Along with coats and suchlike, cloakroom items include items customarily handed over for safekeeping in the cloakroom such as handbags and briefcases. Cloakroom items do not include any objects that may be in the cloakroom items such as i-pads, laptops and mobile phones or money or other valuables.
8.3 The conditions in this article apply from the moment when the item is handed over to the cloakroom staff. Loss or damage caused by losing or mislaying a cloakroom ticket/token will not be reimbursed by RAI. The following will also not be reimbursed: (i) loss or damage caused intentionally or through deliberate recklessness by the owner/holder of the cloakroom ticket/token or the persons accompanying him/her, and (ii) loss or damage in relation to any objects found in the cloakroom items such as i-pads, laptops and mobile phones or money or other valuables.
8.4 The liability of RAI applies only in relation to the person who received the cloakroom ticket/token on handing over the items and the right to claim cannot be transferred to a third party, up to a maximum of € 500.00. RAI’s liability will cease if the cloakroom items are not collected before the cloakroom closes or in any event before the time when surveillance ceases at the cloakroom. The times referred to here are clearly indicated on a sign at the cloakroom.
8.5 Any complaints must be immediately made to the cloakroom staff when the cloakroom items are returned. Claims for compensations, together with a mention of the number on/of the cloakroom ticket/ token, must be lodged with RAI within 48 hours of the return of the items handed over for safekeeping. Written notification of the loss or damage is sufficient. If loss or damage is caused by fire or theft or by the mislaying of the item, this must also be reported to the police. Persons who suffer loss or damage must prove that the items for which they are claiming compensation have been damaged as a consequence of an occurrence for which RAI is liable. They must also prove that the amount claimed by them is correct.
8.6 If a person who has handed over an item to RAI for safekeeping and lost this item, subsequently finds the item or is informed that it has been found, he/she must immediately notify RAI and where necessary, at the request of RAI, take the necessary steps, in particular by contacting the police, to identify and recover possession of the item or to assign his/her rights for this to RAI.
8.7 Compensation for loss or damage is paid only upon the return of the cloakroom ticket/ token. Payment will then be made within eight days of the determination by RAI of the amount of the loss or damage. If the person who has handed over the item for safekeeping fails to fulfil his/her obligations after the occurrence of the loss or damage, RAI is exempted from the obligation to make payment.

 

Article 9 - Personal data

Personal data of the Visitor are processed by RAI and any third party processors in accordance with the General Data Protection Regulation (GDPR). More information can be found in our Privacy Statement, under Events.

 

Article 10 - General provisions

10.1 These Standard Terms and Conditions for Visitors are governed by Dutch law.
10.2 All disputes arising from the agreement between the Visitor and RAI will be referred for hearing exclusively to the competent court in Amsterdam, the Netherlands.
10.3 If and insofar as any provision of these Standard Terms and Conditions for Visitors is void or voidable, the other provisions will remain fully in force. RAI will then adopt a new provision to replace the void/voidable provision, which will take account of tenor of the void/voidable provision as far as possible.
10.4 RAI reserves the right to alter the Standard Terms and Conditions for Visitors. Once the Standard Terms and Conditions for Visitors enter into force, they will replace all previous standard terms and conditions for visitors, unless expressly indicated otherwise by RAI.

 

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