All about in and around the RAI-building | Parking | Coronavirus & RAI | Travel & stay | RAI Theatre
Frequently asked questions
What are the coronavirus measures at RAI Amsterdam?
At the moment, events can take place again under certain conditions. You can find these conditions on the general page of the RAI Amsterdam website.
How many entrances to the venue are there and where are they located?
There will be a total of 4 entrances. You can find the location of each one in the floor plan.
Is it possible to view the venue beforehand to check booth location and venue facilities?
Yes, of course we allow our exhibitors to visit their booth space and the new venue before the show starts. For a first overview we recommend to take a look at the floor plan.
Can I bring my dog to the RAI?
Dogs are not allowed in RAI Amsterdam.
Assistance dogs are always welcome in RAI Amsterdam.
For exeptions on this dog policy, contact email@example.com.
Can I take my mobility scooter inside the venue?
Yes, you’re able to enter the venue and enjoy the event with your mobility scooter.
Will my wheelchair assistant get free entrance to the exhibition/event?
Wheelchair assistants get free access to events organised by RAI Amsterdam. The person using the wheelchair will need to show a valid disability card and will need to pay for his/her own ticket. It will be clearly stated which exhibitions are organised by the RAI Amsterdam on the website.
When borrowing a wheelchair at RAI Amsterdam, the assistent will not receive free entry.
What services do you offer for a person in a wheelchair?
RAI Amsterdam is accessible for people using a wheelchair. The aisles at the show floor are spacious and the surface is flat. Elevators and disability toilets are available. Visitors with an official 'disability card' can follow route 7 to P7-parking garage. With a disability card, parking costs € 5.50 per 24 hours.
It is possible to borrow a wheelchair. A reservation is needed and can be made by sending an email to ReceptieRAID@rai.nl and provide us with the following information:
- Telephone number;
- Event/exhibition name.
A valid ID is mandatory.
Is it possible to exit the venue to put something in my parked car?
This is possible. Please make sure you ask for a hand stamp at the entrance before you leave the building so you can enter the venue again when you return.
What security measurements does RAI take?
As a professional event organizer, RAI Amsterdam stays up to date with all current societal events. Our safety & security department stays in contact the government authorities. RAI Amsterdam aims to achieve a balance between safety and hospitality, to make sure guests can enjoy their visit to RAI Amsterdam.
Finding your way in RAI Amsterdam
RAI Amsterdam 'houses' 700 narrowcasting screens all over the building and in the exhibiting halls, a system called RAILive!.
The screens show your location, halls, rooms, routes and events.
It is possible to borrow a wheelchair at the RAI?
Yes, it is possible to borrow a wheelchair during major public events. Reservation in advance is necessary, send an email to ReceptieRAID@rai.nl with the following information:
- Phone number;
- Date of retrieval;
- Event/exhibition name.
Borrowing a wheelchair is free. We do ask for a cash deposit of € 50.00. The cash deposit will be returned upon return of the undamaged wheelchair.
A valid ID is required upon collection.
Is smoking permitted at RAI Amsterdam?
No. As a result of the European tobacco legislation, RAI Amsterdam has been smoke-free since July 1, 2008. The smoking ban applies to all RAI buildings, including the catering locations and garages. Smoking is not permitted during set-up or breakdown.
Do you have a cloak room?
Yes, guests can leave their coats in the cloak room for € 2.00.
Are there lockers available?
A limited number of large luggage lockers is available in RAI Amsterdam. These lockers are accessible during events which use entrance C, the entrance to the Holland Complex.
Please visit the website of Lockerpoint Luggage Storage for more information, such as the dimensions of the lockers.
Of course you can also use our cloakroom.
Where can I find an ATM at RAI Amsterdam?
An ATM can be found at two of entrances (D and K) of the RAI building. The information desks at various entrances can give you directions to their exact locations.
What are the catering facilities?
There will be plenty of catering facilities on-site offering a wide range of foods catering to a wide range of tastes, including Asian and Western.
Where can we eat or drink something?
Catering points are available throughout the exhibition complex.
Is food and beverage available in the RAI?
A wide range of cafés and restaurants are open during an exhibition or congress in RAI Amsterdam.
Will there be a wifi connection available?
RAI Amsterdam offers all visitors acces to its public wifi network in the Congress Centre. Whether the wifi capabilities and the wifi network are extended depends on the organisation and therefore it varies per event.
Will there be A/C in the venue?
Yes, air conditioning is in use throughout the entire venue.
Where can I change my baby and where can I pump breast milk privately
The Baby Care Lounge is equipped with three comfortable chairs, a baby changing bench with two cushions, a playpen, a refrigerator and a sink with hot and cold water. Access to the Baby Care Lounge is controlled by a key system and the room can be locked from the inside by means of a cylinder lock. The key is available from Reception D on the ground floor of the Elicium by Entrance D and must be returned after use.
Is is possible to heat food or milk?
You can use a microwave in the designated area with baby facilities.
Is there a prayer room available in the RAI?
Yes. The Prayer Room has a washroom and two private cubicles where people of all faiths can pray or meditate in a peaceful environment. The Prayer Room is always open and accessible via Entrance D at level -1. The two private cubicles for prayer/meditation can be locked from the inside.
When was RAI Amsterdam founded?
The current venue was opened in 1961. Prior to this, RAI was situated in the Ferdinand Bolstraat for 40 years (The 'old RAI'). From the founding until 1922, RAI did not own an exhibition centre, but used the famous Amsterdam Palace for folk industry (Amsterdamse Paleis voor Volksvlijt). The first RAI exhibition was held there in 1895. The RAI Association that organized this event was founded in 1893.
What does the abbreviation RAI stand for?
Rijwiel and Automobiel Industrie, which translates to: Bicycle and Automotive Industry.
Do I have to register my lorry before departure?
No, you can register your vehicle on (the buffer)location. This service will be possible in the future.
Our logistics partners do work with registration and time slots.
Am I allowed to enter the loading area with a van?
No, the loading areas are available for vehicles higher than 2.70 m.
- The (un)loading area for vans is parking facility P4, the maximum permitted height for this facility is 2.70 m.
- In parking facility P1, P3 & P4 are service elevators present, these can elevators bring your supplies to halls 8-12.
- Often piccolo service is available for transporting your supplies from your car to the stand.
Do I have to pay for my vehicles, during build-up and breakdown?
Parking is free of charge during the build-up and breakdown hours, for every kind of vehicle. When parking during the exhibition, the night or other opening hours you will have to pay the normal parking fee. This fee can be found in the designated traffic regulations.
You can departure from the parking facility by scanning the barcode on your build-up/breakdown badge, at the terminal of the gate.
How can I work for or follow a work experience placement at the RAI?
RAI Amsterdam frequently has positions open for various functions.
More information »
What events are held in the $(beurslocatie)?
In the event calendar you will find information about all upcoming events.
I would like to organise an event in the RAI. Is that possible?
Amsterdam RAI is offers one-stop-shop solutions for exhibitions and conferences. If you would like more information about organising an event at the RAI Exhibition and Congress Centre, call +31 (0)20 549 12 12 or firstname.lastname@example.org.
I have lost something during a visit to RAI Amsterdam. What should I do?
Have you lost something? We place all the found items online.
See at iLost if your lost item has been found »
If your item is not on the website after one week, we have - unfortunately - not found it.
When you see your lost item on the iLost website, let us know as quickly as possible. We will ask you a few questions to make sure the item that you are claiming is indeed yours. After that it’s simple: you pick up your object or have it delivered at home.
I cannot find an answer to my question?
For general questions and inquiries about tickets and registration, please contact email@example.com.