Frequently asked questions - IT Services

When ordering cabled internet, one cable is delivered to your booth. If you would like to connect multiple computers, you can use a hub/switch and UTP patch cables. You can order these items at the Exhibitor Services Desk onsite or bring your own equipment.

Yes, it is possible to order Public IP addresses. Public IP addresses are available in packages of 3, 11 and 27. Your public IP address is an external facing IP which is accessible by anyone on the internet. In this situation there are no private IP addresses and no NAT. Your VLAN will be allocated for you and you will receive a PDF with your Public IP information per email.

All standard lines are configured with Private IP addresses. Your standard range is made up of 254 private IP addresses; the first 15 are fixed to use (for i.e. a printer) and the others are dynamic. DHCP pool: 16 – 253 (238 total). For each VLAN there are 254 private IP addresses, which will be NAT to 1 public IP address. The public IP address depends on the VLAN number that will be allocated for you. This will be done on the last build-up day before 8AM.

All our internet lines consist of dedicated lines, not shared connections. This guarantees a constant bandwidth availability and a constant latency, making these cabled connections suitable for time critical & high bandwidth applications. In addition; all our lines are synchronous (they have the same up & down speed). If you order 10Mb/s, you receive that bandwidth both up and down.

If latency is of key importance, please provide us with the required destination so our engineers can test this for you. If you have a URL for us, we can perform a test and get back to you with the results. Don't forget to provide your contact details (hall/ booth number, booth name, name caller and phone number caller).

If you pre-ordered cabled internet, you will find an ORANGE internet cable at your booth. The cable has an orange label attached to it providing you with your booth number, name and ordered bandwidth, as well as some technical information for our engineers.

If you pre-ordered cabled internet, you will find an ORANGE cable at your booth. Check your storage area or kitchen. In the event of a raised floor which is already closed, please contact your stand builder as they might have closed the floor over the cable.
If you are still not able to find the cable, please reach out to our IT Helpdesk through +31 (0)20 549 19 68.

All internet connections will be live on the last build-up day from 8AM. It is not possible to activate the cables prior to this date or time. Your cables may however be functional prior to this date and time due to testing and configuration, yet we cannot guarantee a fully working connection untill 8AM on the last build-up day.

The orange internet cable at your booth is approximately 10m long. If this is not long enough, please go to the Exhibitor Services Desk, where you can purchase a connector plug and a UTP cable to elongate your connection.

During the build-up period it is possible that a forklift truck accidentally drove over your cable. A bend in the cable is generally not a problem, but in the unlikely event of a broken cable / bare inner wires, we will send a technician to your booth.

You have a dedicated internet connection, not a shared connection, meaning you are the only user on this line. Bandwidth problems are most likely caused by your own network equipment, like WiFi routers, switches, hubs, other servers/computers, etc.. Connect the orange network cable directly to a laptop and go to www.speedtest.org to test the up- and download speed.

You have a dedicated internet connection, not a shared connection meaning you are the only user on this line. Bandwidth problems are often caused by your own network equipment, like wifi routers, switches, hubs, other servers/computers, etc.. A slow internet connection could also be caused because you use the entire bandwidth. Bandwidth upgrades are usually possible, go to the Exhibitor Services Desk for more information.

All internet lines will be live on the last build-up day from 8AM. It is not possible to activate the cables prior to this date or time. Your cables may however be functional prior to this date and time due to testing and configuration, however, we cannot guarantee a fully working connection till the last build up day.

Your VLAN will be allocated for you approximately a week prior to the event. As soon as this allocation has taken place, you will receive an email from our IT Department containing a PDF with your public IP range/ information.

Yes, glass fibre connections can be provided. Glass fibre connections are always tailor made solutions. Please contact your RAI Amsterdam contact person to discuss requirements and possibilities.

Yes, this is possible. A direct connection to a data centre is always a tailor made solution. Please contact your RAI Amsterdam contact person to discuss requirements and possibilities.

RAI can provide a low latency connection. A low latency connection is always a tailor made solution. Please contact your RAI Amsterdam contact person to discuss requirements and possibilities.

Deadlines are communicated in the Exhibitor Services web shop. Usually, this is 4 weeks prior to the first build-up day.

There is a technical reason for this. It comes down to the fact that this is the smallest number of IP addresses that can be reserved. You can choose to use just one or all of them.

All our cabled internet connections are dedicated lines, with the same up- and download speed. All lines are fully synchronous.

This has multiple reasons, but it all comes down to the complex technique required to provide internet connectivity which offers the bandwidth you ordered and has a guaranteed up-time. Also every internet connection has to be built, configured and broken down after the event. Time and time again, as every event has its own requirements. At home, the internet connection is most likely not as critical as it is at your stand.

Please consult your internal IT contact or your application developer to find out the IT requirements. With this information, RAI Amsterdam is able to provide a suitable internet connection.

First off, you need an internet connection with sufficient bandwidth for the purpose. You can then choose to split the internet connection using a switch and UTP cables. Using an unmanaged switch is the cheapest solution. It is also possible to have RAI Amsterdam create a shared internet network for you. This is fully supported by our RAI IT team.

If internet access is critical for your activities, we advise to use a wired internet connection. On a wired internet connection, bandwidth is guaranteed. Wired internet connections can be purchased via the Exhibitor Webshop or via Exhibitor Services.

Please read the factsheet Cabled internet connections to learn the specifics of your internet connection.

At some specific events, many exhibitors setup their own WiFi network using their own WiFi equipment. As a result, the frequency spectrum for WiFi is full. In a full frequency spectrum, connections are not possible anymore. Users will find it difficult to connect to their wifi network, connections will be slow and coverage is poor. For these reasons, RAI Amsterdam does not always provide wifi during events.

Wifi will be available on the first build-up day from 8AM. However, due to configuration and setup during build-up, the wifi will only be fully supported from the last build-up day from 8AM.

The SSID can be anything from 8 to 16 characters, preferably written in CAPITALS.

The password must contain a minimum of 8, and a maximum of 16 characters, preferably only letters written in lower characters. It needs to be simple for users to enter the password from all devices.

RAI Amsterdam provides a service called ‘Wifi on the Stand’. This can be ordered through our Exhibitor Services department. Please note; there is limited availability for this service. It may not be available for your event due to technical reasons.

By default, this is not possible. Peer to peer connections are blocked due to security reasons. However, if you choose to setup your own wifi network, you are free to enable peer to peer traffic on your wifi as long as you follow the terms for setting up your own wifi network.

By default, this is not possible. Peer to peer connections are blocked due to security reasons. However, if you choose to setup your own wifi network, you are free to enable peer to peer traffic on your wifi as long as you follow the terms for setting up your own wifi network.

When purchasing RAI Premium wifi online, you receive an automated confirmation email which is also your invoice. We are not able to resend this.

Wifi networks cannot be contained by walls or in a specific area. It is therefore possible that you can see other wifi networks, even if they are not broadcasted in your event area. We will do whatever possible to limit the number of visible wifi networks.

Not necessarily. You can use a portal page, shown to users once connected to your Event wifi network. A password is not required if you use a portal.

After the event, we are able to provide this information for free.

Due to the many potential interference sources, RAI Amsterdam is not able to guarantee a minimum bandwidth to be achieved on wifi.
If internet access is critical for your activities, we advise to use a wired Internet connection. On a wired internet connection, bandwidth is guaranteed.

You could consider a sponsor portal on the wifi. This portal can be customized with branding and will be shown to users once connected to the wifi. In addition, you can use the SSID (network name) to communicate the sponsor name. Consult your RAI Amsterdam contact person to explore the full possibilities.

The wifi network with the ‘2.4’ extension is broadcasted on 2.4GHz and is intended for older/simpler devices that are not capable to connect to the regular (5GHz) network. If your device detects both networks, it is best to connect to the network without extension.

We do not provide any form of support on your own devices or assistance on your own setup. Please contact your own IT department for technical assistance. RAI only supports products or services provided by RAI Amsterdam.

If you suspect your internet connection isn't working, please reach out to our IT Helpdesk through +31 (0)20 549 19 68.

RAI Amsterdam does not provide support on end user equipment. Please contact your own IT department or supplier for support.

Unfortunately not. We recommend you to contact the RAI Business Centre (studio@fossamedia.nl), located in the corridor below Entrance D. Perhaps they can be of some assistance.

Spanning tree protocols, trunking and VLAN ID exchanges are not supported at switch level. If incorrect protocols are used, the switch port will be blocked. The result is that your connection is no longer working. Change settings on your equipment to prevent the port being blocked.