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RAI organises events itself or provides space for exhibitors or events run by other organisations. As a visitor to these exhibitions and events, you provide RAI with personal data, for example when you buy an admission ticket for an exhibition, park your car or request information.

Personal data
Some of the personal data listed below may be processed when we organise events:


  • Name and address
  • Contact details such as telephone number and email address
  • Sex
  • Company name
  • Content of your communication with RAI
  • Booking data (catering)
  • Dietary wishes (if applicable)
  • Date and location of appointments at RAI
  • CCTV images (with date, time and place)
  • Correspondence and content of communications
  • Data from evaluations and customer satisfaction surveys
  • Vehicle registration numbers
  • Payment details
  • Times of entering and leaving the car park
  • Car park season ticket
  • Involvement in an incident
  • Opt-in information
  • Visual material
  • IP address
  • Transactions
  • Click behaviour
  • Data on behaviour on online channels (recognisable by several IDs on social media, e-mailings, GA)


  • Name and address
  • Contact details such as telephone number and email address
  • Company details
  • IP address
  • Opt-in information
  • Participation in exhibition
  • Booking data (catering)
  • Dietary wishes (if applicable)
  • Fields of interest
  • Information about your visits, such as date and number
  • Authority to sign
  • Chamber of Commerce number
  • Administration number
  • Customer category
  • Position
  • Visual material
  • Data from evaluations and customer satisfaction surveys
  • Transactions
  • Click behaviour

Purposes of the processing
RAI processes these data for various purposes such as:

  • Communication, including answering questions and providing information
  • Organising and implementing events
  • Client relationship management, PR and marketing, including sending out invitations to events
  • Performing contracts
  • Visitor registration
  • Sale of products and delivery of services and orders
  • Organising and implementing special offers and competitions
  • Carrying out customer satisfaction surveys
  • Improving the level of service
  • Implementing restaurant bookings and sending confirmations of booking
  • Granting access to buildings or information systems (or parts of them)
  • Granting access authorisations
  • Logistical planning and improving the parking process within RAI
  • Determining the parking charge and payment by means of vehicle registration number recognition
  • Implementing car park season tickets
  • Ensuring observance of parking time limits
  • Imposing fines for incorrect use of car parks (where necessary)
  • Online sale of car park tickets
  • Invoicing and payment purposes
  • Disposal of payment disputes
  • Internal checks and business security service
  • Security of buildings, sites and goods
  • Protecting the safety and security of persons
  • Recording and disposing of incidents
  • Calculating and recording income and expenditure
  • Making payments or collecting claims, including outsourcing their recovery
  • Handling disputes and performing audits
  • Keeping in contact with debtors and creditors
  • Making deliveries and payments and providing services
  • Keeping in contact with internal customers or suppliers
  • Regulatory compliance and compliance with court orders

Third parties
In performing its services, RAI may exchange your personal data with other parties. Examples of such parties are those involved in organising and implementing events organised by or at RAI, such as exhibitors, IT suppliers and suppliers of other services offered to visitors and exhibitors.

It is possible that we may disclose your personal data to third parties, who may then approach you to provide services that complement those provided by RAI.

Situations may also occur in which we have a statutory obligation to disclose your personal data to third parties. For example, the police or the municipal authority may require us to supply data.

Badge scanning
When you visit one of our events, you will be given a badge that contains the data you provided when you registered for the event. Your badge functions as an electronic business card. This means that you can choose, but are not under any obligation to do so, to let exhibitors scan your badge and they will subsequently contact you with information about their products or services on a once-only basis. If you let exhibitors scan your badge, you give your consent for RAI to share your data with the exhibitor in question and you give your consent for the exhibitor in question to approach you on a once-only basis.

The following data will be shared:

  • Gender
  • Name and address details
  • Date of birth (if requested and provided, e.g. for exhibitions, products or services that have age restrictions or are targeted at certain age groups)
  • Company name, type of company, job category, number of employees, decision-making powers
  • Landline and/or mobile telephone numbers (if requested and provided)
  • Email address

Please note that the exhibitor in question may be located outside of the European Economic Area (EEA) in a country which may not offer the same level of data protection as the EEA. If you would like to learn more about how a particular exhibitor processes your personal data, we recommend that you read the exhibitor’s privacy statement.