Safe, responsible & hospitable events

We understand that organising or participating in events during the Covid-19 outbreak is not as self-evident as we were used to. Therefore we are working tirelessly to implement the changes which are defined in our protocol, guidelines and safety measures.
On this page, these guidelines and measures are visualised and briefly described. 

The most important rule states that people must keep a 1.5-metre distance at all times, and we have also laid down guidelines in the area of hygiene, safe build-up and breakdown of events and the regulation of visitor flows. All these regulations aim to protect the health and safety of all concerned. 

Prior to the event


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  • All visitors need to register upfront (to host a larger number of attendees, we advise to integrate a time slot system in the registration process)
  • Every organiser creates an access plan that holds details on the registration process and shares this with the RAI
  • We advise organisers to create a digital platform to plan ‘meet & greet’ appointments pre-show
  • Parking tickets can be obtained online upfront, to avoid cues at the terminal 

Build-up and break-down


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  1. Buffering of vehicles will be installed, at the RAI or off-side, to spread the traffic through loading dock doors
  2. All persons entering the venue are reminded to perform the health check via QR code signs, the resulting screen is checked by a staff member upon entering
  3. The loading dock doors of four meter or wider are in use, providing two-way in and out
  • The RAI prepares an event crowd management plan and a risk assessment plan for each event
  • All organizing staff, exhibitors, builders and suppliers need to register upfront 
  • Two-way traffic in the grid of two, four meter wide, aisles. All other aisles are three meter wide and one-way traffic only

Arrival to the event


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  1. P+R and hired bikes are available at RAI Amsterdam 
  2. Travelling on Dutch public transport (train, metro, tram, bus) requires wearing a facemask
  3. All persons entering the venue are reminded to perform the health check via QR code signs
  • The RAI is in close contact with public transport operators to manage crowd control from the stations to the RAI
  • RAI parking garages are laid out following the 1.5-metre distancing rule
  • Visitors will be stimulated to leave coats in their car if applicable
  • No on-site ticket sales, entrance only upon pre-registration 

Entrance


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  1. Multiple entrance doors
  2. Contactless badge printing by presenting the ‘homeprint’ or ‘mobile phone’ registration
  3. Hand disinfection units are placed at key positions
  4. Flow- and capacity is managed by two, one on organisers' side and one from RAI's side, designated Covid-19 liaisons (Covid-19 handlers make sure everyone lives up to the rules)
  5. Cough screens are placed on desks in reception areas
  6. The cloakroom is designed in a fixed lay-out to minimise or avoid contact moments
 

Exhibition area


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  1. Hand disinfection units are placed at key positions
  2. Flow- and capacity is managed by two, one on organisers' side and one from RAI's side, designated Covid-19 liaisons (Covid-19 handlers make sure everyone lives up to the rules)
  3. Two-way traffic in the grid of two, four meter wide, aisles. All other aisles are three meter wide and one-way traffic only
  4. Each stand can host at least one visitor
  • Exhibitors are responsible for complying with the 1.5-metre distancing rule on their stand
  • A disinfection toolkit on stands is applicable and available in the webshop for exhibitors to order

Food and beverages on stand

  • Food and beverages on stand are single portion packed and/or in disposable material
    • Exhibitors can order food and beverages from our 'Stay Safe' assortment in the ES Webshop
    • Bringing own catering on showdays is not allowed
    • Sampling is only possible under strict Covid-19 rules
  • Catering staff can be ordered on stand additionally (staff needs to be calculated within the 1.5-metre distancing rule)

Catering outlets


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  1. Cough screens are placed at counters
  2. Food and beverages are single portion packed
  3. Contactless, PIN or credit card payment only
  4. Attendees can choose to 'walk and eat’ or;
  5. Attendees can proceed to the ‘catering area’ to be seated 
  6. Hand disinfection units are placed at the catering area

Conference Centre


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  1. Hand disinfection units are placed at the entrance 
  2. All meeting rooms are laid out following the social distancing rule to keep 1.5 metres apart
  3. Centralised safety flow management in the corridors by means of signing and floor markers 
  4. Meeting rooms are equipped with a disinfection toolkit (disinfectant spray, hand gel and anitbacterial wipes)
  5. Multi-media productions and live streaming is available via RAI IT to support online contact moments and webinars to spread the crowd
  • Catering can not be ordered in meeting rooms, break moments needs to be spread evenly to avoid queuing at catering outlets or restaurants

Restaurants


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In the restaurants it is 'sit-down' only. Attendees do not need a reservation and will not have to perform the health check again, since they have already done this at the entrance of the event. 

  1. Hand disinfection units are placed at the entrance 
  2. Attendees are welcomed by RAI catering staff, they will designate them a seat (this also applies to outside terraces)
  3. Cough screens are placed at counters
  4. Contactless, PIN or credit card payment only
  • In catering production areas staff wear PPE