Safe, responsible & hospitable events

We understand that organising or participating in events during the Covid-19 outbreak is not as self-evident as we were used to. Therefore we are working tirelessly to implement the changes which are defined in our protocol, guidelines and safety measures.
On this page, these guidelines and measures are visualised and briefly described. 

The most important rule states that people must keep a 1.5-metre distance at all times, and we have also laid down guidelines in the area of hygiene, safe build-up and breakdown of events and the regulation of visitor flows. All these regulations aim to protect the health and safety of all concerned. 

Prior to the event


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  • All exhibitor personnel and visitors need to register in advance. To host a larger number of attendees, RAI recommends the integration of a time slot system in the registration process
  • Every event organiser must create an access plan that holds details on the registration process and must share this plan with the RAI for approval before event opening
  • RAI recommends that organisers create a digital platform to plan ‘meet & greet’ appointments prior to their event
  • RAI parking tickets can be obtained online in advance to avoid queues at the terminal 

Build-up and break-down


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  1. Vehicle buffering will be compulsory, either at the RAI or at an external location, to spread traffic needing to use the loading doors
  2. All persons entering the RAI venue must perform a health check via QR code signs. The result screen must be checked by a RAI staff member before acces can be granted
  3. Only loading doors of four meter or wider will be in use. Such doors allow for two-way in and out traffic whilst maintaining a 1.5-metre distance
  • The RAI will prepare an event crowd management plan and a risk assessment plan for each event
  • All organising staff, exhibitors, builders and suppliers need to register in advance
  • All persons in the RAI complex are urgently advised to wear a face mask
  • Two-way traffic is permitted only in the aisles of four metres or wider. Aisles less than four metres wide are for one-way traffic only

Arrival to the event


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  1. Park+Ride (P+R) and rental bikes are available at RAI Amsterdam, subject to events taking place. Make sure to always check availability of these services in advance
  2. Anyone making use of Dutch public transport (train, metro, tram, bus) must wear a face mask
  3. All persons entering the RAI venue must perform a health check via QR code signs. The result screen must be checked by a RAI staff member before access can be granted
  • All persons in the RAI complex are urgently advised to wear a face mask
  • The RAI is in close contact with public transport operators to control crowds from the stations to the RAI building
  • RAI parking garages are laid out following the 1.5-metre distancing rule
  • Visitors are encouraged to leave their coats in their car
  • Entrance of the RAI building is only allowed upon preregistration. There is no on-site ticket sales

Entrances


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  1. Multiple entrance doors will be used to avoid queues
  2. Cough screens will be placed on all desks
  3. Contactless badge printing by presenting a printed or smartphone registration confirmation with barcode or QR code
  4. Hand disinfection units will be placed at key positions
  5. Attendee flow and hall capacity will be managed by two designated Covid-19 liaisons, one on the event organiser's side and one on RAI side. These Covid-19 liaisons will be supported by additional staff to make sure that all attendees comply with RAI's health and safety regulations
  6. Cloakrooms are designed in a fixed layout to minimise contact
  • All persons in the RAI complex are urgently advised to wear a face mask

Exhibition area


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  1. Hand disinfection units will be placed at key positions
  2. Attendee flow and hall capacity will be managed by two designated Covid-19 liaisons, one on the event organiser's side and one on RAI side. These Covid-19 liaisons will be supported by additional staff to make sure that all attendees comply with RAI's health and safety regulations
  3. Two-way traffic is permitted only in aisles of four metres or wider. Aisles less than four metres wide are for one-way traffic only
  4. Stand interiors must be designed such that 1.5-metre distance can always be guaranteed and that sufficient space remains available for visitors to step into the stand without congesting the aisles
  • Exhibitors and their staff are personally responsible for complying with the 1.5-metre distancing rule on their stand
  • All stands must be equipped with a hygiene toolkit with disinfectants and cleaning products to clean all contact points regularly. Such kits may be ordered from the RAI Exhibitor Services web shop prior to the event

Food and beverages on stand

  • Food and beverages on stand must be single portion packed presented in disposable material
    • Exhibitors can order food and beverages from RAI's 'Stay Safe' assortment in the RAI Exhibitor Services web shop
    • Bringing own catering on show days is not allowed
    • Product sampling is only possible under strict Covid-19 rules
  • Additional catering staff may be ordered from the RAI. Such staff needs to be included in the exhibitor's calculation for compliance with the 1.5-metre distancing rule

Catering outlets


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  1. Cough screens will be placed at all counters
  2. Food and beverages will be single portion packed
  3. Contactless, PIN or credit card payments only
  4. Attendees can choose to 'walk and eat’ or;
  5. Attendees can proceed to the designated ‘catering area’ to be seated 
  6. Hand disinfection units will be placed at the entrance and exit of each catering area

Conference Centre


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  1. Hand disinfection units will be placed at each entrance 
  2. All meeting rooms will be laid out following the 1.5-metres social distancing regulation
  3. Centralised safety flow management will be applied to the corridors by means of signage and floor markers 
  4. All meeting rooms will be equipped with a disinfection toolkit (disinfectant spray, hand gel and anitbacterial wipes)
  5. Multi-media productions and live streaming is available via RAI IT to support online contacts and webinars and to avoid crowds
  • Catering cannot be ordered inside the meeting rooms; breaks needs to be spread evenly to avoid queuing at catering outlets or restaurants

Restaurants


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All RAI restaurants are 'sit-down' only. Restaurant guests do not need a reservation and will not have to perform the health check again since they have already done this when entering the RAI building. 

  1. Hand disinfection units will be placed at each entrance 
  2. Restaurant guests will be welcomed by RAI catering staff who will designate a table. This procedure also applies to outside terraces
  3. Cough screens will be placed at all counters
  4. Contactless, PIN or credit card payments only
  • In catering production areas, all staff will wear Personal Protection Equipment (PPE)