Events

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Events
RAI organises events itself or provides space for exhibitors or events run by other organisations. As a visitor to these exhibitions and events, you provide RAI with personal data, for example when you buy an admission ticket for an exhibition, park your car or request information.

Personal data
Some of the personal data listed below may be processed when we organise events:

Visitors

  • Name and address
  • Contact details such as telephone number and email address
  • Sex
  • Company name
  • Content of your communication with RAI
  • Booking data (catering)
  • Dietary wishes (if applicable)
  • Date and location of appointments at RAI
  • CCTV images (with date, time and place)
  • Correspondence and content of communications
  • Data from evaluations and customer satisfaction surveys
  • Vehicle registration numbers
  • Payment details
  • Times of entering and leaving the car park
  • Car park season ticket
  • Involvement in an incident
  • Opt-in information
  • IP address
  • Transactions
  • Click behaviour
  • Data on behaviour on online channels (recognisable by several IDs on social media, e-mailings, GA)

Exhibitors

  • Name and address
  • Contact details such as telephone number and email address
  • Company details
  • IP address
  • Opt-in information
  • Participation in exhibition
  • Booking data (catering)
  • Dietary wishes (if applicable)
  • Fields of interest
  • Information about your visits, such as date and number
  • Authority to sign
  • Chamber of Commerce number
  • Administration number
  • Customer category
  • Position
  • Visual material
  • Data from evaluations and customer satisfaction surveys
  • Transactions
  • Click behaviour

Purposes of the processing
RAI processes these data for various purposes such as:

  • Communication, including answering questions and providing information
  • Organising and implementing events
  • Client relationship management, PR and marketing, including sending out invitations to events
  • Performing contracts
  • Visitor registration
  • Sale of products and delivery of services and orders
  • Organising and implementing special offers and competitions
  • Carrying out customer satisfaction surveys
  • Improving the level of service
  • Implementing restaurant bookings and sending confirmations of booking
  • Granting access to buildings or information systems (or parts of them)
  • Granting access authorisations
  • Logistical planning and improving the parking process within RAI
  • Determining the parking charge and payment by means of vehicle registration number recognition
  • Implementing car park season tickets
  • Ensuring observance of parking time limits
  • Imposing fines for incorrect use of car parks (where necessary)
  • Online sale of car park tickets
  • Invoicing and payment purposes
  • Disposal of payment disputes
  • Internal checks and business security service
  • Security of buildings, sites and goods
  • Protecting the safety and security of persons
  • Recording and disposing of incidents
  • Calculating and recording income and expenditure
  • Making payments or collecting claims, including outsourcing their recovery
  • Handling disputes and performing audits
  • Keeping in contact with debtors and creditors
  • Making deliveries and payments and providing services
  • Keeping in contact with internal customers or suppliers
  • Regulatory compliance and compliance with court orders

Third parties
In performing its services, RAI may exchange your personal data with other parties. Examples of such parties are those involved in organising and implementing events organised by or at RAI, such as exhibitors, IT suppliers and suppliers of other services offered to visitors and exhibitors.

It is possible that we may disclose your personal data to third parties, who may then approach you to provide services that complement those provided by RAI.

Situations may also occur in which we have a statutory obligation to disclose your personal data to third parties. For example, the police or the municipal authority may require us to supply data. personnel file.

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